Pick Ups & Shipping

Pick ups: 

Garments are available to pick up for free in Wellington! Contact us through our Instagram (@prettylittlehires_nz) in advance to arrange a suitable time.

Postage:

All parcels are delivered with overnight tracked Courier Post for $10, this includes a pre-paid return bag. Extra charges incur for rural or Saturday deliveries.

When will your order be sent? Your garment will be sent 1-3 days prior to your rental date. You will receive a tracking email as soon as it has been posted. 

We will always aim to send parcels as early as possible, however, this can be dependant on when we receive the dress back from the previous renter/cleaning.

If a garment does not reach you on time due to postal services or arrives with any obvious faults, please get in touch with us immediately. 

Tracking:

Regular tracking updates will be sent to your provided email, where your tracking number can also be found. Alternatively, have your tracking number ready and head the NZ Post tracking portal HERE

Saturday & Rural Delivery: 

Saturday delivery - If an order is placed after 3pm Thursday for the current week, Saturday delivery is offered! Please make sure 'Saturday delivery' option is selected upon checkout, as this ensures your garment arrives on time.

Unfortunately, refunds are not issued if the item is not received on the required date due to the late nature of the order. 

Rural delivery - If your address is considered rural, please make sure the 'Rural Delivery' option is selected upon checkout. This provides us notice also, as rural deliveries can take slightly longer (1-3 days) even if shipped overnight. 

We are not liable for items which do not arrive on time, if this option is not selected at shipping. 

If you are unsure if your delivery address is rural or eligible for Saturday delivery, feel free to check HERE.